What payment methods do you accept?

1. How do I cancel my order?

   1. You can cancel an order within the first hour, please contact our Customer Care team via Email clynfashion@gmail.com to make this request. When successfully canceled, a refund for the full order value will be credited back to your original payment method and you will receive a notification email.
   2. Sale off items are non-refundable as well as non-exchangeable.

   Can I return or change my order and how to do it?

   1. For order which has not been shipped yet. We accept to change only 1 time for you free of charge. To make changes to your order, please reach out to support by email at clynfashion@gmail.com

   2. For order which has been already shipped or delivered. We accept returns within 14 days of delivery for an exchange of the same item, in an alternative size or even another style. Submit your request via live chat button or email us at clynfashion@gmail.com;. Please place a new order on our website and return the existing order for a refund. Please allow 5 working days from the date of receipt for returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. Original shipping charges are non-refundable.

      •  Items must be in their original condition that have not been worn, altered, or washed, without make-up marks and with all tags attached. Where provided, belts and any packaging such as dust bags must also be returned. In the interests of health and hygiene, swimwear return will not be accepted.
      • Returns need to be shipped at your own cost. We would recommend wrapping the order securely and lightly using a tracked service with your local post office. You can return the order without the original box which will lower the costs significantly. We recommend that you obtain proof of posting or insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. 
      • Returns please mark clearly "VIETNAM RETURN GOODS - CLOTHING" as a description of contents on all paperwork provided by your chosen carrier. If this indication is not clearly stated, custom duty charges may be applied and the amount will be deducted from your merchandise refund. Use your original ORDER NUMBER as reference on your return shipping label and invoice.
   3. Please note, refund will not be issued:
      • If items that you want to change are less expensive than those you have already ordered, you will receive a gift card for future purchasing at clynfashion.com
   4. For order which has defect items: there are a few steps you need to do within 2 days after the date of receiving your order:
      • Inform us about the situation with photo and picture of the defect via clynfashion@gmail.com or live chat at clynfashion.com
      • Prepare items which you would like to send back, DHL courier will contact you to pick it up (please let us know the pick up address)
      • We will send you a gift card which has the value of all item you send back + a free shipping code which can be use to place order at lobbster.com; Please place new order with item that you want to exchange at your comfort or you can save it for future purchase (e.g C'LYN next collection).
      • After receiving the return, we will continue to process your following order which was paid by using the gift card.

What is Lobbster size chart?

SIZE	BUST - WAIST - HIP (CM)	UK	US	EURO
XS	80 - 62 - 86	6	2	34
S	84 - 66 - 90	8	4	36
M	88 - 70 - 94	10	6	38
L	92 - 74 - 98	12	8	40
XL	96 - 78 - 101	14	10	42